Terms of Service

• Chidori, we, or us: the operator of the Service.
• Service: the Chidori dashboard, customer-facing tracking links, driver app integrations, and the related API.
• Customer: the end-user who receives a delivery.
• Rider: the staff or freelance courier who fulfils a delivery.
• Merchant, or Company: the business that signs up for Chidori and uses it to dispatch its own orders.
• API: the programmatic interface to the Service, authenticated by company-scoped keys.
• Platform Fee: the fee Chidori charges, as described in section 7.

The Service is software. It gives merchants the tools to manage their own delivery operations: onboarding their own riders, dispatching their own orders, tracking those deliveries, and settling the money around them.

We are not a courier or a logistics service. We do not handle goods, we do not own vehicles, we do not assign riders to deliveries, and we do not carry out the deliveries. The merchant and the merchant's riders do that. We are also not the seller of the goods being delivered and we do not act as the merchant of record. The contract for the underlying goods or services sits between the customer and the merchant. The contract for the actual delivery sits between the customer, the merchant, and the merchant's rider. Our role is to provide the software they use to coordinate it.

• You must be at least 18 years old to create an account.
• You are responsible for keeping your sign-in credentials, API keys, and webhook secrets secure. Anyone who has them can act as you.
• You must give us accurate information when signing up and keep it current.
• You are responsible for everything that happens under your account, including actions taken by your staff, your riders, and any third party you give credentials or API access to.

You may not use the Service to coordinate the delivery of anything that is illegal, dangerous, or restricted under Nigerian law, including (without limitation) controlled drugs and their precursors, firearms and ammunition, hazardous materials, counterfeit goods, and other items that the law forbids you from shipping. You are responsible for the lawfulness of every delivery you create or accept in the Service. We may refuse, suspend, or terminate any use of the Service we reasonably believe falls into these categories.

API access is not open self-serve. Keys are issued per company at our discretion after we have reviewed the requesting business. The API exists so a merchant can manage its own deliveries through the Service:

• Allowed: sending orders, customers, and dispatch instructions for your own merchant business through the API, and consuming the resulting tracking, payment, and webhook data inside your own product.
• Prohibited:reselling the Service as your own delivery service, building a competing logistics brand or marketplace on top of the API, brokering capacity to other merchants, or otherwise positioning the Service as if it were your own. The API is a tool for your business, not a wholesale supply of someone else's.

API keys carry the following conditions:

• Keys are issued per company and at our discretion. We may decline to issue or extend keys without giving a reason.
• You must keep keys secret and rotate them whenever they may have been exposed.
• Outbound webhooks are signed. You must verify the signature before acting on a webhook payload.
• We may suspend or revoke a key immediately if we reasonably suspect misuse, breach of these Terms, or risk to the platform's safety. We will tell you why where we can.

Every rider on the Service is enrolled by the merchant they will ride for. We do not sign up riders, we do not employ riders, we do not classify riders, and we do not assign riders to deliveries.

The merchant decides how each of their riders is classified, either as staff(treated as the merchant's employee) or as a non-staff rider (treated as an independent contractor of the merchant). The classification is set per rider in the dashboard. Whichever classification the merchant chooses, the merchant carries the corresponding employment, tax, and contracting obligations for that rider.

• Platform Fee:5% of the payment collected through the Service for each completed delivery. The fee applies only when the delivery is paid for through our payment integration. Deliveries paid for off-platform (for example, cash on delivery, or direct bank transfer from the customer to the merchant) are not subject to the Platform Fee. Where it applies, the 5% is deducted from the merchant's share at settlement.
• Payment processing: third-party payment processors may take their own fees on top of the Platform Fee. These are shown in the dashboard before they apply.
• Payouts: rider and merchant payouts are settled through the configured bank account on the schedule shown in the dashboard. Settlement is contingent on the underlying payment clearing.
• Taxes: you are responsible for any taxes (including VAT) due on amounts you collect from your customers or pay to your riders. We may withhold or report where the law requires.
• Changes: we may change fees with reasonable prior notice, posted in the dashboard or sent to your billing email.

Cancellation and refund rules sit between the merchant and the customer. Each merchant sets its own policy on when a delivery can be cancelled, whether a cancellation fee applies, how refunds are issued, and on what timeline. We do not impose a cancellation fee and we do not require any specific refund policy.

The Service provides the tools both sides need to act on that policy: cancelling a delivery in the dashboard, refunding a payment collected through the Service, and recording the outcome in the audit trail. Where the customer paid off-platform (cash on delivery, direct bank transfer, etc.), refunds happen entirely off-platform between the merchant and the customer.

We are responsible for the software the merchant uses to manage the delivery. We are not responsible for the delivery itself, the conduct of the rider, or the quality, safety, or fitness of the goods. Complaints about the goods, the delivery, or the merchant's refund decision should go to the merchant.

The Service is provided “as is” and “as available.” To the maximum extent the law permits, we exclude implied warranties and our total liability under these Terms is capped at the fees you paid us in the three months immediately preceding the event giving rise to the claim. We are not liable for:

• Indirect, incidental, or consequential loss (including lost profits, lost data, or lost business opportunity).
• Loss caused by events outside our reasonable control (force majeure: civil unrest, natural disaster, regulatory action, large-scale infrastructure failure, and similar).

Nothing in these Terms limits liability that the law does not allow us to exclude.

The Service, the API, the dashboard, the brand, and everything we provide as part of it are and remain our property. You receive a limited, non-exclusive, revocable right to use them while your account is in good standing. You may not copy, reverse-engineer, decompile, modify, or create derivative works based on the Service, except where the law expressly permits.

We may suspend or terminate your account if you breach these Terms, fail to pay, or use the Service in a way that risks the platform or its other users. We will try to give notice and a chance to fix the problem first, but for serious breaches we may act immediately. You may close your account at any time from the dashboard.

We may update these Terms. If a change is material, we will give notice through the dashboard or by email at least 14 days before it takes effect. Continuing to use the Service after the change is effective means you accept the new Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from them is subject to the exclusive jurisdiction of the Nigerian courts.

Questions about these Terms go to [email protected].